1. Information We Collect
When you contact us, request a quotation or make a booking, we may collect:
● Name
● Mobile/WhatsApp number
● Email address
● Pickup and drop-off details
● Travel dates and itinerary preferences
● Number of travellers
● Hotel and transportation requirements
● Payment and transaction details
● Any other information you voluntarily provide to us
We may also collect basic technical information such as IP address, browser type, device information and website usage data.
2. How We Use Your Information
We may use your information to:
● Respond to enquiries and provide quotations
● Process and confirm tour bookings
● Arrange hotels, transportation and sightseeing services
● Communicate with you about your trip
● Process payments and maintain booking records
● Provide customer support
● Improve our website and travel services
● Send service-related updates and, where permitted, promotional communications
● Prevent fraud, misuse or unauthorised activity
3. Sharing of Information
We may share relevant customer information with trusted service providers when necessary to provide the services you have booked, such as:
● Hotels and accommodation providers
● Drivers and transportation providers
● Local service providers
● Payment service providers
● Technology and communication service providers
We only share information reasonably necessary for providing the requested service or operating our business. We do not sell customers' personal information to unrelated third parties.
4. Payments
Payments may be processed through third-party payment providers. We may not directly store complete debit card, credit card or banking credentials. Payment providers may process information according to their own privacy policies and security practices.
5. WhatsApp, Phone and Email
If you contact us through WhatsApp, telephone, email or other communication channels, we may use the information provided to respond to your enquiry, confirm bookings and provide travel-related assistance.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and support advertising or analytics.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Google Ads and Third-Party Services
We may use third-party services such as Google Ads, Google Analytics or similar technologies to advertise our services, understand website traffic and measure advertising performance.
These third-party services may collect information according to their respective privacy policies and terms.
8. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain customer information for as long as reasonably necessary for providing services, maintaining booking and accounting records, resolving disputes, complying with legal requirements and protecting our legitimate business interests.
When information is no longer required, we may securely delete or anonymise it.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
● Request access to personal information we hold about you
● Request correction of inaccurate information
● Request deletion of information where legally permitted
● Withdraw consent for certain communications
● Ask questions about how your information is being used
To make a privacy-related request, please contact us using the details below.
11. Children's Privacy
Our website and travel services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate involvement of a parent or legal guardian.
12. External Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal requirements. Any updated policy will be published on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
MathuraVrindavanPackage.com
Website: www.mathuravrindavanpackage.com
Email: mathuravrindavanpackage@gmail.com
Location: Mathura, Uttar Pradesh, India
Call to us: +91-8076786032
